Store Operations Manager – Off-Price Retail

Burlington Stores, Inc.; Spartanburg (SC); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. in Spartanburg, SC is seeking an Operations Service Manager to lead store operations, coach teams, and drive business results.

You will model company values, develop staff, and oversee customer service excellence across cashiers and receiving teams in a fast-paced, process-driven environment. The role requires 3+ years in retail management, flexibility to work varied hours, and hands-on leadership for staffing, training, and inventory accuracy.

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Scheduling Software

Lifting 40 lbs

Travel

Job description

Burlington Stores, Inc. in Spartanburg, SC is seeking an Operations Service Manager to lead store operations, coach teams, and drive business results.

You will model company values, develop staff, and oversee customer service excellence across cashiers and receiving teams in a fast-paced, process-driven environment. The role requires 3+ years in retail management, flexibility to work varied hours, and hands-on leadership for staffing, training, and inventory accuracy.