Store Operations Leader: Service Excellence & Team Growth

Burlington Coat Factory of TX, Inc.; Fairview Heights (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive wage

Medical, dental and vision coverage

Life and disability insurance

Paid time off and holidays

401(k) plan

Training and development opportunities

Associate discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead the Customer Service and Cashier teams, supervise receiving and inventory processes, and uphold the company’s standards of service and professionalism.

You will coach and develop supervisors and staff, coordinate with district and regional teams, and support staffing, training, and succession planning to drive results in a fast-paced, off-price retail environment.

Qualifications

• 3+ years of Retail Management or store operations experience.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move up to 40 lbs.
• Experience with scheduling and reporting software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Team leadership

Operations coordination

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead the Customer Service and Cashier teams, supervise receiving and inventory processes, and uphold the company’s standards of service and professionalism.

You will coach and develop supervisors and staff, coordinate with district and regional teams, and support staffing, training, and succession planning to drive results in a fast-paced, off-price retail environment.