Retail Operations Lead — Team Coaching & Store Excellence

Burlington Stores; Spartanburg (SC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Employee Discount

Job summary

Burlington Stores in Spartanburg, SC is seeking an Operations Service Manager to lead store operations, coach Cashiers and Customer Service Supervisors, and drive efficiency and customer service.

You will partner with the Store Manager, oversee receiving, payroll, and staffing, and act as manager on duty to model leadership and deliver results. This is a full-time, in-office role with growth opportunities.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail environment.
• Proven leadership of store teams and ability to coach and develop staff.
• Experience guiding cashier and customer service operations and ensuring policy compliance.

Responsibilities

• Lead Customer Service and Cashier teams and ensure policy compliance and asset protection.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee operations and receiving SOP execution and inventory accuracy.
• Lead the receiving process including transfers, debits, damages, and chargebacks.
• Act as Manager on Duty to model leadership and drive store results.
• Support staffing, sourcing, interviewing, training, and succession planning.
• Contribute to other store operations areas as needed and coordinate with leadership.
• Communicate effectively with District and Regional Management teams.

Skills

Retail Management

Leadership

Coaching

Training

Customer Service

Tools

Scheduling Software

Reporting Software

Job description

Burlington Stores in Spartanburg, SC is seeking an Operations Service Manager to lead store operations, coach Cashiers and Customer Service Supervisors, and drive efficiency and customer service.

You will partner with the Store Manager, oversee receiving, payroll, and staffing, and act as manager on duty to model leadership and deliver results. This is a full-time, in-office role with growth opportunities.