Store Operations Leader — Service & Receiving Team Coach

Burlington Coat Factory Whse. Corp.; Atlanta (GA); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Associate discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations, manage Customer Service and Cashier teams, and drive game-changing results in a fast-paced, off-price retail environment.

You will act as MOD, coach and develop staff, oversee receiving and inventory processes, and partner with district and regional teams to ensure exceptional service and operational excellence.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or multi-unit retail organization.
• Must be able to work a flexible schedule including mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring compliance to policies and safeguarding company funds and property.
• Guide Customer Service Supervisors to meet customer expectations and ensure smooth checkout flow.
• Oversee operations and receiving SOPs, coordinating with Receiving Supervisor to maintain inventory accuracy.

Skills

Retail management

Store operations

Team leadership

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations, manage Customer Service and Cashier teams, and drive game-changing results in a fast-paced, off-price retail environment.

You will act as MOD, coach and develop staff, oversee receiving and inventory processes, and partner with district and regional teams to ensure exceptional service and operational excellence.