Store Operations Leader: Service & Receiving Excellence

Burlington Coat Factory of TX, LP; Georgia; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations and customer service teams in a fast-paced, off-price retail environment. You will role-model company values, coach staff, and drive results across receiving, scheduling, and daily operations.

Join a large, values-driven team focused on excellent customer service, asset protection, and continuous process improvement while working with district and regional leaders to meet store goals.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large multi-unit retail setting.
• Flexible schedule including early mornings, nights, weekends and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring adherence to policies, accuracy of funds and asset protection.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee operations and receiving SOPs; manage the receiving process and inventory accuracy.
• Act as Manager on Duty (MOD) to set leadership example and drive store results.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Leadership

Retail Operations

Team Coaching

Scheduling software

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations and customer service teams in a fast-paced, off-price retail environment. You will role-model company values, coach staff, and drive results across receiving, scheduling, and daily operations.

Join a large, values-driven team focused on excellent customer service, asset protection, and continuous process improvement while working with district and regional leaders to meet store goals.