Store Operations Lead — Customer Experience

Five Below Inc; Salisbury (MD); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below Inc in Salisbury, MD is seeking a store leadership role guiding crew toward exceptional customer service and smooth daily operations.

You will oversee checkout, stock, and opening/closing procedures, while training new associates and acting as Manager on Duty. This hourly position requires high school diploma, at least 1 year of management experience, and the ability to multi-task and stay calm under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout.
• Oversees daily store activities, staff performance, and customer service quality.
• Assists with receiving, unpacking, and stocking to keep floor ready.
• Acts as Manager on Duty, handling operations, scheduling, and security.
• Supports onboarding and ongoing training of associates to improve performance.
• Drives sales by optimizing merchandising, staffing, and customer service.

Skills

Customer service

Leadership

Communication

Multi-tasking

Training

Education

High School Diploma or GED

Job description

Five Below Inc in Salisbury, MD is seeking a store leadership role guiding crew toward exceptional customer service and smooth daily operations.

You will oversee checkout, stock, and opening/closing procedures, while training new associates and acting as Manager on Duty. This hourly position requires high school diploma, at least 1 year of management experience, and the ability to multi-task and stay calm under pressure.