Store Operations & Customer Experience Lead

Five Below Inc; West Orange (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below is seeking a capable leader to oversee daily store operations, train crew on exemplary customer service, and ensure smooth opening/closing procedures. You will supervise staff, manage stock, and drive sales while controlling expenses.

This hourly role requires flexibility across day/evening/weekend shifts, and prior management experience is preferred. The position supports onboarding and ongoing staff development within a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable leader to oversee daily store operations, train crew on exemplary customer service, and ensure smooth opening/closing procedures. You will supervise staff, manage stock, and drive sales while controlling expenses.

This hourly role requires flexibility across day/evening/weekend shifts, and prior management experience is preferred. The position supports onboarding and ongoing staff development within a fast-paced retail environment.