Store Operations & Customer Experience Lead

Five Below Inc; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below Inc. is looking for a Store Manager on Duty to lead daily operations, train crew on exceptional customer service, and ensure a fast, friendly checkout experience. The role includes opening/closing duties, stock management, and delivering strong sales while controlling expenses.

Minimum 1 year of management experience and a high school diploma or equivalent are required. Excellent communication and the ability to multi-task are essential in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent; College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact with guests and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates to ensure duties are performed and customer service is excellent.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking responsibility for store operations, staff, customer service, and urgent issues.
• Manages opening/closing processes, including cash handling, alarms, and store readiness.
• Supports onboarding and ongoing training of associates to improve performance.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Partners with store leadership on merchandising procedures and recovery processes.
• Performs general store upkeep including housekeeping and stockroom maintenance.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

1 year management experience

Job description

Five Below Inc. is looking for a Store Manager on Duty to lead daily operations, train crew on exceptional customer service, and ensure a fast, friendly checkout experience. The role includes opening/closing duties, stock management, and delivering strong sales while controlling expenses.

Minimum 1 year of management experience and a high school diploma or equivalent are required. Excellent communication and the ability to multi-task are essential in a fast-paced retail environment.