Store Operations & Customer Experience Lead

Five Below, Inc.; Salisbury (MD); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Five Below, Inc. is seeking a store supervisor with a strong customer‑centric mindset to lead daily operations in Salisbury. You will oversee crew performance, train staff on the B.E.S.T.

service principles, and ensure a fast, friendly checkout experience. This role requires at least one year of management experience, a high school diploma or college experience, and the ability to multitask in a high-energy retail environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt in a fast-paced environment.

Responsibilities

• Wows the customer through personal contact.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates to ensure duties are performed effectively.
• Assists with receiving, unpacking, and organizing new stock for fast shelf placement.
• Acts as Manager on Duty when needed, handling store operations and staff.
• Opens or closes the store, secures cash, locks doors, and sets alarms for daily operations.
• Supports onboarding and ongoing training of associates on policies and procedures.

Skills

People management

Customer service

Communication

Multi-tasking

Problem solving

Education

HS Diploma or equivalent

Job description

Five Below, Inc. is seeking a store supervisor with a strong customer‑centric mindset to lead daily operations in Salisbury. You will oversee crew performance, train staff on the B.E.S.T.

service principles, and ensure a fast, friendly checkout experience. This role requires at least one year of management experience, a high school diploma or college experience, and the ability to multitask in a high-energy retail environment.