Store Operations Experience Lead

The Home Depot; Oak Ridge (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Oak Ridge, TN is seeking an Operations Experience Manager to lead the Order Fulfillment team, uphold store standards, and perform MOD duties to deliver excellent customer service and efficient operations.

You will drive inbound freight processes, audit receiving procedures, coach associates on safety and service, and champion a safe working environment while aligning with store leadership on performance and talent development.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are received, picked, and staged within SLAs.
• Coach associates on company policies, safety procedures, and customer service.
• Perform MOD functions and open/close processes following SOPs.
• Assist with recruitment, training, and performance management activities.

Skills

Customer focus

Leadership

Communication

Decision making

Collaborates

Adaptability

Problem solving

Mentoring / coaching

Education

High School Diploma/GED

Job description

The Home Depot in Oak Ridge, TN is seeking an Operations Experience Manager to lead the Order Fulfillment team, uphold store standards, and perform MOD duties to deliver excellent customer service and efficient operations.

You will drive inbound freight processes, audit receiving procedures, coach associates on safety and service, and champion a safe working environment while aligning with store leadership on performance and talent development.