Store Operations Experience Lead

The Home Depot; Mundy Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, champion customer service, and drive operational excellence in store operations. You will oversee inbound freight, receiving procedures, and shrink action plans, while performing MOD duties in accordance with SOPs and safety standards.

You will also coach associates, support talent planning, and participate in recruitment and training initiatives.

Qualifications

• Minimum 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead customer service and fulfillment to meet store SLAs and ensure quality control.
• Coach and develop associates, conduct daily walkthroughs, and manage performance documentation.
• Ensure safety SOPs are followed, including hazmat procedures and PPE usage.
• Open/Close store operations as MOD, coordinate daily priorities and communicate with leadership.

Skills

Customer service

Leadership

Retail operations

Training & development

Education

High school diploma or GED

Tools

HDPhone learning tools

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, champion customer service, and drive operational excellence in store operations. You will oversee inbound freight, receiving procedures, and shrink action plans, while performing MOD duties in accordance with SOPs and safety standards.

You will also coach associates, support talent planning, and participate in recruitment and training initiatives.