Store Operations Experience Lead

The Home Depot, Inc.; Edmonds (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. Edmonsd, WA is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and uphold store standards on customer service, department readiness, and operations.

This role manages inbound freight processes and receiving audits to ensure SOP adherence and drives shrink action plans within their areas. Ideal candidates will have 2+ years of retail leadership, be able to coach staff, handle recruitment and training, enforce safety, and perform MOD duties

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 2+ years of previous related work experience, including management of people and retail operations.

Responsibilities

• Customer Service / Experience: model proper techniques and coach on the sales floor, direct receiving and order fulfillment workflows to meet SLAs, audit orders for accuracy and quality, and resolve issues.
• People: assist with recruitment, monitor staffing, ensure training completion, provide performance coaching, and conduct daily walk-throughs for safety and SOP adherence.
• Safety: enforce hazmat procedures and PPE usage, complete safety checklists, and correct unsafe conditions.
• Shared Manager on Duty: perform opening/closing duties, lead department kickoff meetings, review daily priorities, and ensure action on safety and equipment inspections.

Skills

Action Oriented

Decision Quality

Collaborates

Self-Development

Situational Adaptability

Communicates Effectively

Customer Focus

Manages Conflict

Develops Talent

Leadership

Education

High school diploma/GED

Job description

The Home Depot, Inc. Edmonsd, WA is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and uphold store standards on customer service, department readiness, and operations.

This role manages inbound freight processes and receiving audits to ensure SOP adherence and drives shrink action plans within their areas. Ideal candidates will have 2+ years of retail leadership, be able to coach staff, handle recruitment and training, enforce safety, and perform MOD duties