Store Operations Experience Lead

The Home Depot, Inc.; Oak Ridge (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Oak Ridge. You will lead the Order Fulfillment team, drive service excellence, and ensure SOP adherence while auditing inbound freight and receiving procedures.

You will coach associates, manage staffing and training, perform MOD duties, and support opening/closing with a focus on safety and store readiness. Flexibility to work nights and weekends is required.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer Service / Experience: model proper techniques and coaching on the sales floor; fulfill orders and ensure SLAs.
• People - Talent Acquisition: assist with recruitment and interviews; monitor staffing and attendance; drive training and performance coaching.
• Safety: enforce hazmat procedures, SOPs, and safety guidelines; correct unsafe behaviors and verify safety checklists.
• Shared Manager on Duty – Opening & Closing Operations: perform opening/closing duties, balance registers, and verify daily priorities with leadership.

Skills

People management

Customer service

Retail operations

SOP compliance

Training & development

Safety procedures

Conflict resolution

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Oak Ridge. You will lead the Order Fulfillment team, drive service excellence, and ensure SOP adherence while auditing inbound freight and receiving procedures.

You will coach associates, manage staffing and training, perform MOD duties, and support opening/closing with a focus on safety and store readiness. Flexibility to work nights and weekends is required.