Store Operations Experience Lead

The Home Depot, Inc.; Rock Springs (WY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team on the store floor. You will drive customer service excellence, supervise inbound freight, and ensure SOPs are followed across receiving, staging, and loading activities.

You will also implement shrink action plans and act as MOD to support safe, efficient store operations. You will coach teammates, participate in talent planning, and maintain a safe working environment by enforcing

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are received, picked, and staged within SLAs.
• Audit inbound freight processes and receiving procedures per SOPs.
• Coach and train associates on company policies, safety procedures, and customer service.

Skills

Customer service

Team leadership

Coaching

Safety procedures

SOP adherence

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team on the store floor. You will drive customer service excellence, supervise inbound freight, and ensure SOPs are followed across receiving, staging, and loading activities.

You will also implement shrink action plans and act as MOD to support safe, efficient store operations. You will coach teammates, participate in talent planning, and maintain a safe working environment by enforcing