Store Operations Experience Lead

The Home Depot, Inc.; Ashland (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. in Ashland, VA is seeking an Operations Experience Manager (Ops XM) to join the store leadership team.

You will lead the Order Fulfillment team, coach associates, and ensure strict adherence to SOPs for inbound freight, receiving, and customer service delivery on the sales floor. You will support talent acquisition, staffing, and safety programs while serving as MOD to execute opening/closing procedures and daily priorities.

Qualifications

• Must be 18 years of age or older.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience in management of people and retail operations.
• Knowledge of retail operations and safety procedures is preferred.

Responsibilities

• Customer Service / Experience: lead service on the floor, coach associates, ensure SLAs for orders and delivery accuracy.
• People: assist with recruitment, staffing, training, and performance coaching of team members.
• Safety: enforce hazmat SOPs, conduct safety training, and ensure proper PPE usage and safe lifting.
• Shared Manager on Duty: perform opening/closing duties, lead department walks, verify safety inspections and daily priorities.

Skills

Customer service

Leadership

Communication

Safety procedures

Training & coaching

Education

High school diploma or GED

Job description

The Home Depot, Inc. in Ashland, VA is seeking an Operations Experience Manager (Ops XM) to join the store leadership team.

You will lead the Order Fulfillment team, coach associates, and ensure strict adherence to SOPs for inbound freight, receiving, and customer service delivery on the sales floor. You will support talent acquisition, staffing, and safety programs while serving as MOD to execute opening/closing procedures and daily priorities.