Store Operations Experience Lead

The Home Depot, Inc.; BLOOMINGTON (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager to join our store leadership team in Bloomington.

This role leads the Order Fulfillment team, champions customer service, and ensures SOP adherence across inbound freight, receiving, and upkeep of shop standards. Responsibilities include recruiting and coaching associates, managing performance, and executing opening/closing routines while maintaining a safe work environment.

Qualifications

• 18+ years of age or older.
• Authorized to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 2+ years of related work experience, including management of people and retail operations.

Responsibilities

• Lead customer service and store standards while coaching team members.
• Direct Receiving (D93) and Order Fulfillment (D94) workflows to meet SLAs.
• Audit delivery orders for accuracy and quality to prevent issues.
• Resolve customer concerns and escalate complex cases to leadership when needed.
• Drive morale by recognizing positive service behaviors and maintaining safety standards.
• Ensure in-stock maintenance and store appearance guidelines are followed.

Skills

Customer service

People management

Safety procedures

Coaching

SOP adherence

Education

High School Diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager to join our store leadership team in Bloomington.

This role leads the Order Fulfillment team, champions customer service, and ensures SOP adherence across inbound freight, receiving, and upkeep of shop standards. Responsibilities include recruiting and coaching associates, managing performance, and executing opening/closing routines while maintaining a safe work environment.