Store Operations Experience Lead

The Home Depot, Inc.; Cedar Creek Township (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join our store leadership team. You will lead the Order Fulfillment team, drive service excellence, and ensure smooth inbound freight and receiving processes while enforcing safety and SOP adherence.

You will coach and develop associates, support recruitment and scheduling, and manage MOD responsibilities with a focus on store readiness and operational standards. This role reports to the Store Manager/ASM.

Qualifications

• Must be 18 years or older and legally permitted to work in the United States.
• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Minimum 2+ years of previous related work experience.

Responsibilities

• Customer Service / Experience: lead by example, coach on floor, ensure service standards and SLA adherence.
• People: assist with recruitment, staffing, training, coaching, and performance management.
• Safety: enforce hazmat, SOPs, safety training, PPE usage, and hazard correction.
• Shared Manager on Duty: open/close operations, run daily priorities, and ensure store readiness.

Skills

Leadership

Customer service

Retail operations

Coaching

Education

High school diploma / GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join our store leadership team. You will lead the Order Fulfillment team, drive service excellence, and ensure smooth inbound freight and receiving processes while enforcing safety and SOP adherence.

You will coach and develop associates, support recruitment and scheduling, and manage MOD responsibilities with a focus on store readiness and operational standards. This role reports to the Store Manager/ASM.