Store Operations Experience Lead

The Home Depot; Matteson Township (MI); On-site; USD 46,000 - 74,000; Full time

Job summary

The Home Depot in the United States seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, drive service, readiness, and SOP-adherent processes on the sales floor. This role emphasizes coaching, safety, and process discipline to deliver a seamless customer experience across receiving and fulfillment operations.

You will perform MOD duties, guide daily operations, and collaborate with store leadership to address performance and safety issues while ensuring accurate

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead customer service and store readiness while ensuring SOP adherence.
• Manage Order Fulfillment workflows and inbound freight processes to meet SLAs.
• Coach and develop associates, conduct daily safety and compliance walkthroughs, and manage performance.

Skills

Action Oriented

Decision Quality

Collaborates

Communicates Effectively

Customer Focus

Develops Talent

Self-Development

Education

High School Diploma or GED

Job description

The Home Depot in the United States seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, drive service, readiness, and SOP-adherent processes on the sales floor. This role emphasizes coaching, safety, and process discipline to deliver a seamless customer experience across receiving and fulfillment operations.

You will perform MOD duties, guide daily operations, and collaborate with store leadership to address performance and safety issues while ensuring accurate