Store Operations Experience Lead

The Home Depot; United States; On-site; USD 50,000 - 60,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team on the sales floor, driving customer service, department readiness, and core SOPs while coaching associates and maintaining safety standards.

As a member of the store leadership team, you will oversee inbound freight, receiving SOP audits, and Shrink Action Plan execution, partnering with leaders to deliver a seamless shopping experience.

Qualifications

• Experience in customer-facing retail environments.
• Ability to lead and develop a team to achieve store standards.
• Familiarity with SOPs and safety procedures.

Responsibilities

• Champion customer service on the sales floor and coach associates in real-time.
• Lead order fulfillment workflows (receiving, picking, staging, loading) to meet SLAs.
• Audit operations and safety procedures; partner with leadership to implement improvements.

Skills

Customer service

Leadership

Retail operations

Communication

Problem solving

Education

High school diploma or GED

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team on the sales floor, driving customer service, department readiness, and core SOPs while coaching associates and maintaining safety standards.

As a member of the store leadership team, you will oversee inbound freight, receiving SOP audits, and Shrink Action Plan execution, partnering with leaders to deliver a seamless shopping experience.