Store Operations Experience Lead

The Home Depot, Inc.; Village of Brewster (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager to drive store standards, customer service, and operational processes on the sales floor.

This leadership role oversees the Order Fulfillment team and ensures inbound freight, receiving SOPs, and safety protocols are followed to deliver an outstanding interconnected shopping experience. As MOD and part of the store leadership, you will coach associates, participate in talent planning, and support recruiting, training, and

Qualifications

• High school diploma or GED required.
• 1+ year of relevant work experience including supervision/retail operations.
• Ability to work a flexible schedule including nights, weekends, and overtime as needed.

Responsibilities

• Direct D93 Receiving and D94 Order Fulfillment workflows to ensure orders are received, picked, and staged within SLAs.
• Coach and develop associates on safety, SOP adherence, and customer service to maintain high engagement.
• Perform Manager on Duty (MOD) duties with strict adherence to SOPs and safety policies.
• Lead in opening/closing operations, conduct daily safety checks, and support merchandise/event readiness.

Education

High School Diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager to drive store standards, customer service, and operational processes on the sales floor.

This leadership role oversees the Order Fulfillment team and ensures inbound freight, receiving SOPs, and safety protocols are followed to deliver an outstanding interconnected shopping experience. As MOD and part of the store leadership, you will coach associates, participate in talent planning, and support recruiting, training, and