Store Operations Experience Lead

The Home Depot; Brewster (MN); On-site; USD 51,000 - 61,000; Full time

Job summary

The Home Depot in Minnesota seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, ensuring accurate picking, staging, and loading to meet service level agreements. The role also drives inbound freight processes, receiving SOPs, and shrink action plans within assigned areas.

As a member of the store leadership team, you will coach and train associates on policy, safety, and customer service, while supporting MOD duties and ensuring safe, compliant operations daily.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer Service / Experience: model proper techniques and coach on the sales floor; ensure orders are received, picked, and staged within SLAs.
• People: assist with recruitment, staffing, training, and performance coaching; manage attendance and engagement.
• Safety: enforce hazmat/SOP guidelines; ensure safety checklists are completed and PPE used correctly.
• Opening & Closing Operations: perform MOD duties, lead daily briefs, ensure store readiness and adherence to security SOPs.

Skills

Customer service

People leadership

Coaching

Safety compliance

Time management

Conflict resolution

Training

SOP adherence

Operations coordination

Education

High school diploma or GED

Job description

The Home Depot in Minnesota seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, ensuring accurate picking, staging, and loading to meet service level agreements. The role also drives inbound freight processes, receiving SOPs, and shrink action plans within assigned areas.

As a member of the store leadership team, you will coach and train associates on policy, safety, and customer service, while supporting MOD duties and ensuring safe, compliant operations daily.