Store Operations Experience Lead

The Home Depot; Bloomington (IL); On-site; USD 50,000 - 68,000; Full time

Job summary

The Home Depot in Bloomington, IL is seeking an Operations Experience Manager to lead the Order Fulfillment team and to uphold store standards in customer service, safety, and operational processes. You will coach associates, manage daily workflows, and ensure adherence to SOPs and safety guidelines.

As a MOD, you will perform opening/closing duties, balance registers, and coordinate with the Store Manager and ASM.

Qualifications

• Must be 18 years or older and legally allowed to work in the United States.
• Ability to work a flexible schedule including nights, weekends, and overtime.
• 1 year of relevant work experience, including management of people and retail operations.
• 2+ years of previous related work experience.

Responsibilities

• Lead the Order Fulfillment team to pick, stage, and load orders to meet SLAs.
• Assist with recruitment, staffing, attendance, and performance coaching within the store team.
• Enforce safety SOPs, hazmat procedures, and PPE usage; correct hazards immediately.
• Perform Opening & Closing duties as MOD, balance registers, and communicate priorities with leadership.

Skills

Action Oriented

Decision Quality

Collaborates

Self-Development

Situational Adaptability

Communicates Effectively

Customer Focus

Manages Conflict

Develops Talent

Education

High school diploma/GED

Job description

The Home Depot in Bloomington, IL is seeking an Operations Experience Manager to lead the Order Fulfillment team and to uphold store standards in customer service, safety, and operational processes. You will coach associates, manage daily workflows, and ensure adherence to SOPs and safety guidelines.

As a MOD, you will perform opening/closing duties, balance registers, and coordinate with the Store Manager and ASM.