Store Operations & Customer Experience Lead

Five Below; Westland (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Five Below is seeking an experienced store leader to oversee daily operations and guest interactions in a fast-paced retail environment in Michigan. You will train crew members, ensure high-quality customer service, and manage opening/closing procedures to support smooth store performance.

The role requires at least one year of management experience, strong communication skills, and the ability to multi-task while maintaining composure under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Customer service

Communication

Multi-tasking

Creative thinking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leader to oversee daily operations and guest interactions in a fast-paced retail environment in Michigan. You will train crew members, ensure high-quality customer service, and manage opening/closing procedures to support smooth store performance.

The role requires at least one year of management experience, strong communication skills, and the ability to multi-task while maintaining composure under pressure.