Store Operations & Customer Experience Lead

Five Below; Mentor (OH); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a store leader to oversee daily operations, elevate customer service, and train team members in a high-energy, fast-paced environment. You will manage opening/closing, cash handling, and staff coordination to ensure a smooth shopping experience.

The role requires at least 1 year of management experience, excellent communication, and the ability to multi-task across merchandising, operations, and guest service while maintaining a positive store atmosphere.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay calm under pressure.

Responsibilities

• Oversee daily store activities and staff performance.
• Open/close store procedures and ensure security and readiness.
• Train crew on customer service and store policies.
• Drive sales through merchandising and strong service.
• Maintain stock and assist with receiving and organizing stock.

Skills

Leadership

Communication

Multi-tasking

Customer service

Flexibility

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leader to oversee daily operations, elevate customer service, and train team members in a high-energy, fast-paced environment. You will manage opening/closing, cash handling, and staff coordination to ensure a smooth shopping experience.

The role requires at least 1 year of management experience, excellent communication, and the ability to multi-task across merchandising, operations, and guest service while maintaining a positive store atmosphere.