Store Operations & Customer Experience Lead

Five Below; Athens (AL); Sur place; USD 13 000 - 19 000; Temps partiel

Résumé du poste

Five Below seeks an energetic manager for our Alabama store. You will oversee daily operations, train crew on outstanding customer service, and ensure a fast, friendly checkout.

You may serve as Manager on Duty, manage opening/closing, secure cash, and coordinate stock flow to keep shelves ready for guests. You should have at least 1 year of management experience, strong communication, multitasking ability, and composure under pressure.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsabilités

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Connaissances

High School Diploma

College experience

Management experience

Verbal and written communication

Multitasking

Creative thinking

Composure under pressure

Formation

High School Diploma or equivalent

Description du poste

Five Below seeks an energetic manager for our Alabama store. You will oversee daily operations, train crew on outstanding customer service, and ensure a fast, friendly checkout.

You may serve as Manager on Duty, manage opening/closing, secure cash, and coordinate stock flow to keep shelves ready for guests. You should have at least 1 year of management experience, strong communication, multitasking ability, and composure under pressure.