Store Operations & Guest Experience Lead

Five Below; Machesney Park (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is seeking a store leader to elevate the customer experience in a fast-paced retail environment. You will supervise crew members, train staff, and oversee daily operations to ensure a smooth checkout and engaging shopping experience.

You will open and close the store, manage cash and security tasks, and partner with the leadership team on merchandising and store recovery efforts. A minimum of one year in management and strong communication skills are required.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking and problem-solving to enhance customer service.
• Maintains composure under pressure and handles busy periods smoothly.

Responsibilities

• Wow customers through personal contact and deliver fast, friendly checkout experiences.
• Oversee daily store activities and ensure staff perform duties effectively.
• Assist with receiving/stocking to keep floor set and organized.
• Act as Manager on Duty, responsible for store operations and staff.
• Open/close store, secure cash, set alarms, and prep for daily operations.
• Lead onboarding and ongoing training of associates on policies and product knowledge.
• Drive sales growth by optimizing merchandising and service quality.
• Collaborate with store leadership on merchandising and store recovery processes.
• Perform general housekeeping and stock room maintenance.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leader to elevate the customer experience in a fast-paced retail environment. You will supervise crew members, train staff, and oversee daily operations to ensure a smooth checkout and engaging shopping experience.

You will open and close the store, manage cash and security tasks, and partner with the leadership team on merchandising and store recovery efforts. A minimum of one year in management and strong communication skills are required.