Store Operations and Customer Experience Lead

Five Below; Decatur (AL); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a store leadership/management-focused role located in Decatur, AL. The position emphasizes customer service excellence, supervising associates, and day-to-day store operations, with duties including opening/closing, cash handling, and merchandising.

The role requires strong communication, multi-tasking, and composure under pressure, with on-site duties and flexible scheduling including evenings and weekends.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact with customers.
• Trains the crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure they perform their duties effectively.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, handling store operations and staff management.
• Manages opening/closing procedures including cash, alarms and daily operations.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses through merchandising, staff performance and customer service.
• Collaborates with store leadership on merchandising procedures and recovery.
• Performs store maintenance (trash, cleaning, stock room).

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership/management-focused role located in Decatur, AL. The position emphasizes customer service excellence, supervising associates, and day-to-day store operations, with duties including opening/closing, cash handling, and merchandising.

The role requires strong communication, multi-tasking, and composure under pressure, with on-site duties and flexible scheduling including evenings and weekends.