Store Operations Lead - Customer Experience

Five Below; San Angelo (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is seeking a capable store leadership candidate to deliver outstanding customer service, oversee daily store activities, and manage onboarding and training for associates. The role includes opening/closing duties, cash handling, and maintaining stock. A positive attitude and strong communication are essential.

This position emphasizes sales growth, expense control, and teamwork with the store leadership to ensure a WOW customer experience in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers by personal contact and trains crew on the BETS customer service experience.
• Oversee daily activities of store associates, ensuring accuracy and high-quality service.
• Assist with receiving, unpacking, and organizing new stock for rapid stocking on the sales floor.
• Act as Manager on Duty, managing store operations, staff, and urgent issues.
• Open or close the store, secure cash, lock doors, and set alarms for daily operations.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and service optimization.
• Partner with leadership on merchandising procedures and recovery strategies.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Customer service

Leadership

Communication

Multi-tasking

Stress management

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leadership candidate to deliver outstanding customer service, oversee daily store activities, and manage onboarding and training for associates. The role includes opening/closing duties, cash handling, and maintaining stock. A positive attitude and strong communication are essential.

This position emphasizes sales growth, expense control, and teamwork with the store leadership to ensure a WOW customer experience in a fast-paced retail environment.