Store Operations & Customer Experience Lead

Five Below; Spokane (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Below is seeking a Store Leader to ensure exceptional customer experiences and seamless daily operations. You will train crew, oversee activities, assist with stock, and act as Manager on Duty to drive sales and maintain standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment. Flexible hours and weekend work are common, with responsibilities spanning opening, closing, and daily store routines.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the Customer through personal contact and trains the crew on the best customer service experience.
• Oversee the daily activities of store associates and ensure high levels of service.
• Assist with receiving, unpacking, and organizing new stock for fast placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations and staff management.
• Open or close the store, secure cash, lock doors and set alarms for smooth daily operation.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses through merchandising and service optimization.
• Collaborate with the store leadership team on merchandising procedures.
• Perform store maintenance including cleaning and stock room upkeep.

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Leader to ensure exceptional customer experiences and seamless daily operations. You will train crew, oversee activities, assist with stock, and act as Manager on Duty to drive sales and maintain standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment. Flexible hours and weekend work are common, with responsibilities spanning opening, closing, and daily store routines.