Store Operations Lead - Customer Experience

Five Below; Bay Shore (NY); On-site; USD 20,000 - 28,000; Full time

Job summary

Five Below is seeking a customer-focused Store Leader on duty to help drive daily operations and deliver an exceptional guest experience. You will assist with opening/closing, cash handling, and staff supervision while ensuring product availability and friendly service.

The role emphasizes strong communication, multitasking, and a proactive attitude in a fast-paced retail environment. Equal opportunity employer with accommodation options available.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Customer service oriented with a positive attitude.
• College experience is preferred but not required.

Responsibilities

• Wows the customer through friendly personal contact at checkout.
• Trains crew on BE.S.T. customer service standards.
• Oversees daily store activities and staff performance.
• Helps with receiving and stocking to keep floor ready for customers.
• Acts as Manager on Duty when needed and handles store operations.

Skills

Verbal communication

Written communication

Multi-tasking

Customer service

Creative thinking

Maintaining composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a customer-focused Store Leader on duty to help drive daily operations and deliver an exceptional guest experience. You will assist with opening/closing, cash handling, and staff supervision while ensuring product availability and friendly service.

The role emphasizes strong communication, multitasking, and a proactive attitude in a fast-paced retail environment. Equal opportunity employer with accommodation options available.