Store Leadership & Growth: Assistant General Manager

Philz Coffee; Palo Alto (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision insurance

401(k) with company match

Life insurance

Employee discounts

Growth opportunities

Job summary

Philz Coffee in Palo Alto is seeking an Assistant General Manager to lead store operations, coach teams, and rollout new initiatives. This role emphasizes safety, training, and financial controls within a fast-paced environment.

You will oversee staffing, customer experience, and adherence to Philz standards while driving growth and employee development. A strong track record in retail leadership and people programs is preferred.

Qualifications

• 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment.
• 1-2 years of experience in people programs such as hiring, training, and coaching team members.
• Previous experience in store-level rollouts of promotions and programs.
• Experience managing scheduling, inventory, payroll, and compliance.
• Strong experience supervising food safety and other risk management programs.
• Familiarity with financial controls, including labor and food cost management.
• Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus.
• Schedule flexibility and willing and able to work a variety of days and shifts.

Responsibilities

• Oversee store operations, including staffing, food costs, customer experience, and team performance.
• Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up.
• Ensure a store experience that aligns with Philz values and standards.
• Respond to customer feedback across channels and take action to improve the store experience.
• Coach and evaluate team members, providing feedback and making growth-focused decisions.
• Lead the rollout of new initiatives and ensure your team is trained and ready.

Skills

Supervisory experience

Hiring and training

Store promotions rollout

Scheduling

Inventory

Payroll

Compliance

Food safety

Labor cost management

Google Suite

Microsoft Office

Tools

Google Suite

Microsoft Office

Job description

Philz Coffee in Palo Alto is seeking an Assistant General Manager to lead store operations, coach teams, and rollout new initiatives. This role emphasizes safety, training, and financial controls within a fast-paced environment.

You will oversee staffing, customer experience, and adherence to Philz standards while driving growth and employee development. A strong track record in retail leadership and people programs is preferred.