Assistant General Manager: Lead Store Ops & Team Growth

Philz Coffee; Aliso Viejo (CA); On-site; USD 39,950,000 - 45,461,000; Full time

Benefits offered by this job

Paid vacation and sick time

Medical, dental, and vision insurance

401(k) with company match

Company-paid life insurance

Job summary

Philz Coffee is seeking an Assistant General Manager to lead store operations with a focus on people development and customer experience. You will supervise staff, coach team members, and drive promotions and program rollouts to grow the business.

You’ll manage scheduling, inventory, payroll, and safety programs while upholding Philz’s values and standards. A flexible schedule and growth opportunities are core to this role.

Qualifications

• 2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment.
• 1-2 years of experience in people programs such as hiring, training, and coaching team members.
• Previous experience in store-level rollouts of promotions and programs.
• Experience managing scheduling, inventory, payroll, and compliance.
• Strong experience supervising food safety and other risk management programs.
• Familiarity with financial controls, including labor and food cost management.
• Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus.

Responsibilities

• Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance.
• Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up.
• Ensure a store experience that is in line with Philz's core values and standards.
• Respond to customer feedback across all channels and take action to improve the store experience.
• Coach and evaluate team members, providing feedback and making decisions that support their growth.
• Lead the rollout of new initiatives and ensure your team is trained and ready.

Skills

Supervisory experience

Hiring & training

Store rollout promotions

Scheduling & payroll

Food safety & risk management

Financial controls

Google Suite

Microsoft Office

Tools

Google Suite

Microsoft Office

Job description

Philz Coffee is seeking an Assistant General Manager to lead store operations with a focus on people development and customer experience. You will supervise staff, coach team members, and drive promotions and program rollouts to grow the business.

You’ll manage scheduling, inventory, payroll, and safety programs while upholding Philz’s values and standards. A flexible schedule and growth opportunities are core to this role.