Store Leader: Elevate Customer Experience & KPIs

EssilorLuxottica; Jensen Beach (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus/Commission plan

Employee discounts

Healthcare benefits

Paid time off

Job summary

LensCrafters in Jensen Beach, FL is seeking a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will align the Brand Story with flawless execution of store operations and patient care.

You will train and coach staff, analyze KPIs, implement action plans, hire engaged talent, partner with the Doctor of Optometry, and ensure safety and visual standards are maintained. It requires 4+ years of management and optical knowledge.

Qualifications

• Minimum 4+ years of management/supervisory experience.
• Strong understanding of store operations and business implications.
• Proven ability to lead teams and influence performance.
• Knowledge of current optical theory and merchandise.
• Familiarity with LC Dashboard and store reporting.

Responsibilities

• Ensure unsurpassed customer service across the LensCrafters team.
• Provide training and coaching using company programs.
• Analyze reports and implement action plans to improve KPIs.
• Attract and hire highly engaged team members.
• Partner with the Doctor of Optometry to elevate customer experience.
• Guide team to maintain operations, inventory and visuals per guidelines.
• Ensure safety programs are implemented and maintained.

Skills

Store leadership

Team building

Sales skills

Customer service

Communication

Negotiation

Time management

Operations knowledge

Merchandise knowledge

Education

College degree or equivalent

State licensure / ABO Certification

Job description

LensCrafters in Jensen Beach, FL is seeking a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will align the Brand Story with flawless execution of store operations and patient care.

You will train and coach staff, analyze KPIs, implement action plans, hire engaged talent, partner with the Doctor of Optometry, and ensure safety and visual standards are maintained. It requires 4+ years of management and optical knowledge.