Store Manager: Lead Customer Experience & KPIs

EssilorLuxottica; Sugar Land (TX); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager to lead our brand-focused team and deliver exceptional customer experiences. You will drive KPIs, coach staff, and partner with the Doctor of Optometry to elevate both customer and patient outcomes.

This role requires 4+ years of management, strong store operations knowledge, and a proven ability to hire, train and guide a team to execute duties flawlessly while maintaining safe, engaging in-store environments.

Competenze

• High school diploma or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of store operations and business implications.
• Strong influencing and negotiating skills.
• Team building and management.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.
• Basic math, cash handling, and POS familiarity.
• Ability to manage time under deadlines.

Mansioni

• Ensure unsurpassed customer service by LensCrafters team.
• Provide training and coaching using company programs.
• Analyze reporting to improve KPIs (e.g., NPS, sales to plan).
• Recruit and hire engaged team members.
• Collaborate with the Doctor of Optometry to enhance customer and patient experience.
• Lead store operations, inventory, and visuals per guidelines.
• Maintain safety programs to ensure a safe, enjoyable work environment.

Conoscenze

Customer service leadership

KPI management

Team training

Hiring & onboarding

Store operations

Merchandise knowledge

Sales skills

Cash handling

Time management

Formazione

College degree

ABO Certification (if applicable)

Descrizione del lavoro

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager to lead our brand-focused team and deliver exceptional customer experiences. You will drive KPIs, coach staff, and partner with the Doctor of Optometry to elevate both customer and patient outcomes.

This role requires 4+ years of management, strong store operations knowledge, and a proven ability to hire, train and guide a team to execute duties flawlessly while maintaining safe, engaging in-store environments.