Store Manager - Lead Vision Care & Team Excellence

LensCrafters; Champaign (IL); On-site; USD 60,000 - 103,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters seeks a Store Manager to lead daily operations, align Brand Story, and deliver flawless customer experiences. You will manage staffing, training, and store performance while collaborating with the Doctor of Optometry to boost KPIs and ensure a safe, engaging work environment.

Qualified candidates bring 4+ years in retail management, strong communication, and solid knowledge of store operations, optics knowledge, and customer service excellence.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to improve store KPIs (e.g., NPS, sales vs. plan).
• Lead with the Doctor of Optometry to elevate customer and patient experience.

Skills

Sales skills

Strong communicator

Team building

Influencing & negotiation

Operations knowledge

Education

High School diploma

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters seeks a Store Manager to lead daily operations, align Brand Story, and deliver flawless customer experiences. You will manage staffing, training, and store performance while collaborating with the Doctor of Optometry to boost KPIs and ensure a safe, engaging work environment.

Qualified candidates bring 4+ years in retail management, strong communication, and solid knowledge of store operations, optics knowledge, and customer service excellence.