Vision Center Store Manager: Elevate Customer Experience

Luxottica; Ponce (PR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive bonus/commission

Health care

Retirement savings

Paid time off

Job summary

LensCrafters is seeking a Store Manager to lead a high-performing team and deliver exceptional customer service. You will train staff using company programs, analyze KPIs, and implement action plans to drive performance across sales, service, and operations.

Collaborate with the Doctor of Optometry to enhance the customer and patient experience, while maintaining safe, efficient store operations and inventory controls in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Leadership

Communication

Team building

Negotiation

Sales

Time management

Cash handling

Math skills

Customer service

Retail knowledge

Education

High School diploma or equivalent

College degree or equivalent

ABO Certification

LensCrafters Final Inspector Certification

Tools

Cash register

Computers

LC Dashboard

Retail POS software

Job description

LensCrafters is seeking a Store Manager to lead a high-performing team and deliver exceptional customer service. You will train staff using company programs, analyze KPIs, and implement action plans to drive performance across sales, service, and operations.

Collaborate with the Doctor of Optometry to enhance the customer and patient experience, while maintaining safe, efficient store operations and inventory controls in a fast-paced retail environment.