Store Leader — Vision Care & Customer Experience

LensCrafters; Ponce Inlet (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus plan

Employee discounts

Health insurance

Job summary

LensCrafters is seeking a Store Manager who leads with passion for eyewear and customer care in a fast-paced retail environment. You will integrate the Brand Story and ensure flawless execution of the customer experience across all store operations.

You will train, coach, and develop a team to meet KPIs, drive sales, and maintain safety and visual standards. This role requires strong communication and a hands-on approach to store leadership.

Qualifications

• 4+ years management/supervisory experience.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team for right roles at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience.
• Oversees operational, inventory, and visual tasks per guidelines.
• Maintains all Company approved safety programs.

Skills

Management experience

Influencing skills

Team leadership

Communication skills

Math skills

Sales skills

Cash handling

Retail experience

Education

High School diploma

College degree

ABO Certification

LensCrafters Final Inspector Certification

Tools

LC Dashboard

Cash register

Computers

Job description

LensCrafters is seeking a Store Manager who leads with passion for eyewear and customer care in a fast-paced retail environment. You will integrate the Brand Story and ensure flawless execution of the customer experience across all store operations.

You will train, coach, and develop a team to meet KPIs, drive sales, and maintain safety and visual standards. This role requires strong communication and a hands-on approach to store leadership.