Vision Care Store Leader: Elevate Customer Experience

EssilorLuxottica; Augusta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

LensCrafters Augusta Mall is seeking a Licensed Store Manager to lead a high-performing team and deliver exceptional customer experiences while achieving store KPIs.

As Store Manager you will train and coach staff, analyze performance data, partner with the Doctor of Optometry, and ensure flawless execution of operations, inventory and visual standards in a fast-paced retail environment.

Qualifications

• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management & coaching

Operations knowledge

Communication skills

Sales skills

Cash handling & math

Time management

Team building

Influence & negotiation

Customer service

Education

College degree or equivalent

Job description

LensCrafters Augusta Mall is seeking a Licensed Store Manager to lead a high-performing team and deliver exceptional customer experiences while achieving store KPIs.

As Store Manager you will train and coach staff, analyze performance data, partner with the Doctor of Optometry, and ensure flawless execution of operations, inventory and visual standards in a fast-paced retail environment.