Store Leader - Elevate Customer Experience & KPIs

EssilorLuxottica; Kennewick (WA); On-site; USD 80,000 - 131,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will drive KPIs, train associates, and partner with the Doctor of Optometry to elevate service quality.

Responsibilities include staffing, inventory control, safety compliance, and executing store processes to standards. A strong background in retail management and optical merchandise is preferred.

Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Team leadership

Communication

Negotiation

Cash handling

Time management

Sales skills

Education

College degree or equivalent

Tools

LC Dashboard

Job description

LensCrafters, part of EssilorLuxottica, seeks a Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will drive KPIs, train associates, and partner with the Doctor of Optometry to elevate service quality.

Responsibilities include staffing, inventory control, safety compliance, and executing store processes to standards. A strong background in retail management and optical merchandise is preferred.