Store Manager: Lead Customer Experience & KPIs

LensCrafters; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Houston, TX seeks a Store Manager to lead daily operations and deliver an exceptional customer experience. You will drive store KPIs, execute the Brand Story, and supervise a diverse team to ensure flawless service.

You will train and coach staff, analyze performance data, recruit strong performers, and collaborate with the Doctor of Optometry to elevate patient care. This role offers growth and a comprehensive rewards package aligned with market standards.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyze reports to improve store KPIs such as NPS, sales to plan, customer count and exams growth.
• Attracts and hires highly engaged team to ensure the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide team to execute all operational, inventory, and visual tasks to guidelines flawlessly.
• Ensure all Company approved safety programs are implemented and maintained consistently.

Skills

Management experience

Team leadership

Communication skills

Sales skills

Time management

Math skills

Customer service

Cash handling

Negotiation

Leadership presence

Education

College degree or equivalent

High School diploma or equivalent

ABO Certification (if applicable)

State licensure (if applicable)

Tools

LC Dashboard

Job description

LensCrafters in Houston, TX seeks a Store Manager to lead daily operations and deliver an exceptional customer experience. You will drive store KPIs, execute the Brand Story, and supervise a diverse team to ensure flawless service.

You will train and coach staff, analyze performance data, recruit strong performers, and collaborate with the Doctor of Optometry to elevate patient care. This role offers growth and a comprehensive rewards package aligned with market standards.