Store Leader: Develop Teams & Elevate Customer Experience

Bath & Body Works; Columbus (OH); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

401k with company match

Employee Assistance Program (EAP)

Job summary

Bath & Body Works in Columbus, OH, is seeking a Supervisior to partner with the Store Manager to develop outstanding associates, deliver consistent customer experiences, and drive store growth. The role blends people leadership with hands-on operations, from opening/closing routines to coaching and performance feedback.

You'll lead with our values, train and motivate teams, and ensure safe, engaging shopping experiences.

Qualifications

• Seasoned leadership experience in retail or similar environment.
• Strong communication and interpersonal skills.
• Ability to coach and develop team performance.
• Proven track record of delivering sales and customer experience results.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead as Manager on Duty and address customer experience or maintenance issues.
• Partner with Sales Leadership Team to support action plans and drive results.
• Perform opening/closing routines including deposits, shipments, and company directives.
• Set the direction and goals for the day/shift when associates arrive.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Train, coach, reward, and motivate associates to improve selling and customer experience.

Skills

People leadership

Customer service

Communication skills

Coaching

Sales leadership

Education

High school diploma or GED

Job description

Bath & Body Works in Columbus, OH, is seeking a Supervisior to partner with the Store Manager to develop outstanding associates, deliver consistent customer experiences, and drive store growth. The role blends people leadership with hands-on operations, from opening/closing routines to coaching and performance feedback.

You'll lead with our values, train and motivate teams, and ensure safe, engaging shopping experiences.