Retail Store Leader: Develop Teams & Elevate Experience

Bath & Body Works; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

401k with company match

Employee Assistance Program (EAP)

Job summary

Bath & Body Works in Cleveland, OH is seeking a Store Manager who will grow outstanding associates, deliver exceptional customer experiences, and positively impact store growth.

You will lead a frontline team, set performance goals, coach for selling and service standards, manage daily operations, and uphold the brand’s values.

This role emphasizes talent development, payroll coverage, and maintaining visual standards while driving customer loyalty.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.

Skills

Customer experience

Leadership

Coaching

Communication

Education

High school diploma or GED

Job description

Bath & Body Works in Cleveland, OH is seeking a Store Manager who will grow outstanding associates, deliver exceptional customer experiences, and positively impact store growth.

You will lead a frontline team, set performance goals, coach for selling and service standards, manage daily operations, and uphold the brand’s values.

This role emphasizes talent development, payroll coverage, and maintaining visual standards while driving customer loyalty.