Store Leader: Customer Experience & Team Coaching

N23 Premium Brands Opco LLC; Winston-Salem (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus discounts

Professional development and careerAdv

Community impact through partnerships

Job summary

LOFT in Winston Salem, NC is seeking an Assistant Manager to elevate the customer experience and nurture a positive store culture. You will lead on the sales floor, model brand behaviors, and support recruiting, hiring, and development of talent.

This role emphasizes hospitality, tech fluency with POS, and data-driven action plans to drive sales and service. You will collaborate with the Store Manager to deliver seamless omnichannel experiences and operational excellence.

Qualifications

• Retail management experience (1+ year) preferred.
• Hospitality mindset when connecting with customers and associates.
• Tech-savvy with ability to operate a POS system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Support the customer experience and nurture a strong store culture.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to build genuine connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Assist Store Manager with recruiting, hiring, and developing talent.
• Use reports to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management experience

Hospitality mindset

POS proficiency

Business acumen

Proactive decision making

Tools

POS software

Job description

LOFT in Winston Salem, NC is seeking an Assistant Manager to elevate the customer experience and nurture a positive store culture. You will lead on the sales floor, model brand behaviors, and support recruiting, hiring, and development of talent.

This role emphasizes hospitality, tech fluency with POS, and data-driven action plans to drive sales and service. You will collaborate with the Store Manager to deliver seamless omnichannel experiences and operational excellence.