Store Leader: Elevate Customer Experience & Team

LOFT; Winston-Salem (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off & holidays

Bonus opportunities

Merchandise discounts

Job summary

LOFT is seeking an Assistant Manager in Winston-Salem to lead a store team and deliver exceptional customer experiences. You will model LOFT’s brand behaviors on the sales floor, coach associates, and foster an inclusive, high-energy store culture.

You’ll partner with leadership to recruit, develop talent, and ensure smooth omnichannel operations. The role emphasizes hospitality, strong business sense, and the ability to drive results while maintaining LOFT’s customer-first standard across daily

Qualifications

• 1+ year retail management experience or equivalent.
• Hospitality mindset when connecting with customers and associates.
• Comfort with using technology and operating a POS system.
• Strong business acumen with ability to drive results and store performance.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Leverage reports and tools to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Customer service

Leadership

Hospitality mindset

Team coaching

Tools

POS system

Job description

LOFT is seeking an Assistant Manager in Winston-Salem to lead a store team and deliver exceptional customer experiences. You will model LOFT’s brand behaviors on the sales floor, coach associates, and foster an inclusive, high-energy store culture.

You’ll partner with leadership to recruit, develop talent, and ensure smooth omnichannel operations. The role emphasizes hospitality, strong business sense, and the ability to drive results while maintaining LOFT’s customer-first standard across daily