Retail Assistant Manager: Elevate Customer Experience

KnitWell Group; Winston-Salem (NC); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Job summary

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This leadership role offers opportunities to nurture relationships with customers and team members on the sales floor.

You will lead by example, coach staff, and drive performance using brand behaviors, with a focus on delivering exceptional service and inclusive teamwork in a dynamic retail setting.

Qualifications

• 2+ years retail management experience required.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Proactive in making thoughtful decisions.

Responsibilities

• Support customer experience and shape store culture.
• Lead on the sales floor and model brand behaviors.
• Coach associates to create genuine customer connections.
• Foster an inclusive store environment for all staff.
• Use tools and reporting to drive operational excellence.

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Decision making

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This leadership role offers opportunities to nurture relationships with customers and team members on the sales floor.

You will lead by example, coach staff, and drive performance using brand behaviors, with a focus on delivering exceptional service and inclusive teamwork in a dynamic retail setting.