Retail Sales Lead & Team Coach — Elevate Customer Experience

N23 Premium Brands Opco LLC; Winston-Salem (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Winston-Salem, NC is seeking a Sales Lead to champion personalized customer experiences and coach team members. You will work with the Store Manager to master store operations and be ready to step in as acting manager when needed.

This role emphasizes teamwork, adaptability, and proactive decision-making. You'll help onboard new associates, uphold visual standards, and leverage available tools to drive a customer-first, profitable store environment.

Qualifications

• Customer service experience in retail preferred.
• Experience coaching and developing a team is a plus.
• Strong communication and leadership abilities.

Responsibilities

• Deliver personalized customer experiences and coach associates.
• Collaborate with Store Manager to function as the manager when needed.
• Maintain high visual and operational standards and support omnichannel shopping.
• Lead onboarding and development of a highly engaged team.
• Use store tools to drive a customer-focused, profitable environment.

Skills

Customer service

Coaching

Communication

Leadership

Education

High school diploma or equivalent

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking a Sales Lead to champion personalized customer experiences and coach team members. You will work with the Store Manager to master store operations and be ready to step in as acting manager when needed.

This role emphasizes teamwork, adaptability, and proactive decision-making. You'll help onboard new associates, uphold visual standards, and leverage available tools to drive a customer-first, profitable store environment.