Store Lead: Elevate Customer Experience & Team Growth

KnitWell Group; Winston-Salem (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape store culture. You will lead on the sales floor and mentor associates to embody the brand’s behaviors while delivering exceptional service.

You’ll cultivate a welcoming, inclusive environment, leverage technology for an omnichannel experience, and assist the Store Manager in recruiting, hiring, and developing talent to drive results and operational excellence.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Decision making

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape store culture. You will lead on the sales floor and mentor associates to embody the brand’s behaviors while delivering exceptional service.

You’ll cultivate a welcoming, inclusive environment, leverage technology for an omnichannel experience, and assist the Store Manager in recruiting, hiring, and developing talent to drive results and operational excellence.