Store Leader: Customer Experience & Team Coach

KnitWell Group; Chicago (IL); On-site; USD 60,317,000 - 75,360,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT is looking for an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model the brand's behaviors, and engage customers while coaching the team to deliver authentic connections.

You will foster an inclusive environment, leverage technology for a seamless omnichannel experience, and assist the Store Manager with recruiting and developing talent to drive results and operational excellence.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Tools

POS system

Job description

LOFT is looking for an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model the brand's behaviors, and engage customers while coaching the team to deliver authentic connections.

You will foster an inclusive environment, leverage technology for a seamless omnichannel experience, and assist the Store Manager with recruiting and developing talent to drive results and operational excellence.