Store Lead & Customer Experience Champion

N23 Premium Brands Opco LLC; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role leads on the sales floor, mentors teammates, and ensures an inclusive, tech-enabled omnichannel shopping environment in Winston-Salem, NC.

The position requires 2+ years of retail management experience and a hospitality mindset, with proficiency in POS systems and a strong business sense to drive results.

Qualifications

• 2+ years of retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage brand behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Customer-focused leadership

Staff coaching

Omnichannel technology

Sales floor leadership

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role leads on the sales floor, mentors teammates, and ensures an inclusive, tech-enabled omnichannel shopping environment in Winston-Salem, NC.

The position requires 2+ years of retail management experience and a hospitality mindset, with proficiency in POS systems and a strong business sense to drive results.