Retail Team Leader - Elevate Customer Experience

LOFT; Winston-Salem (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. You will lead on the sales floor, coach teams, and ensure an inclusive, engaging environment.

Bring 2+ years of retail management, a hospitality mindset, and strong business acumen to drive results, oversee omnichannel service, and participate in development and bonus opportunities.

Qualifications

• 2+ years retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with ability to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors for staff.
• Coach associates to create genuine customer connections and drive sales.
• Support recruiting, hiring, and developing talent; drive operational excellence.

Skills

leadership

customer service

retail operations

hospitality mindset

technology proficient

Tools

POS system

Job description

LOFT in Winston-Salem, NC is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. You will lead on the sales floor, coach teams, and ensure an inclusive, engaging environment.

Bring 2+ years of retail management, a hospitality mindset, and strong business acumen to drive results, oversee omnichannel service, and participate in development and bonus opportunities.